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Idarat (BPO) Business Process Outsourcing
Optimise your business processes with Idarat BPO's seamless solutions. From customer service to back-office support, our comprehensive services drive cost efficiency and productivity. Experience innovative BPO strategies that revolutionise processes and enhance profitability.

Idarat Business Process Outsourcing Services

We’ve helped companies of all sizes build exceptional teams and operations for many years.

Our BPO Services include
Customer Support

Customer Support

With IdaratBPO, improve customer retention with our leading Customer Support and productivity services.

we specialize in the following:

Phone Support

  • Live Chat & Email
  • Messaging
  • Technical Support
  • Enterprise Support
  • CX Analytics
  • Quality Assurance
  • Workforce Management
Read More
Customer Success

Customer Success

With IdaratBPO, elevate customer lifetime value by enabling deeper product adoption & stronger bonds.

we specialize in the following:

  • Digital Success
  • Pooled Success
  • Scaled Success
  • Enterprise Success
  •  
Read More
Finance & Accounting

Finance & Accounting

With IdaratBPO, reinforce the financial backbone that will propel your business safely to new heights.

we specialize in the following:

  • Accounting
  • Payroll Management
  • Tax Filings & Compliance
  • Accounts Payable
  • Collections / Accounts Receivable
  • Order Operations
  • Procurement
  • Financial Planning & Analysis
Read More
Sales & Revenue Generation

Sales & Revenue Generation

With IdaratBPO, exceed quotas, increase productivity, and scale supporting teams efficiently.

we specialize in the following:

  • Sales Development (inbound, outbound lead generation)
  • Account Management
  • Appointment Setting
  • Contact Research
  • Operations & Analytics
  •  
Read More
Other/Misc Back Office

Other/Misc Back Office

With Idarat BPO, bring on operators you can trust to keep the gears turning, while you focus on Project Execution.

we specialize in the following:

  • Operations
  • IT Help Desk & Administration
  • SW Development 
  • Data Entry
  • Virtual Assistants
  • Executive Administration.
Read More
Marketing

Marketing

With IdaratBPO, create and nurture demand and foster lifelong followers for your business.

we specialize in the following:

  • Online & Social Media
  • Email Marketing
  • SEO Optimization
  • Content Writing
  •  
Read More

Current state of the BPO market
and potential growth opportunities

The current state of the BPO (Business Process Outsourcing) market is dynamic and evolving, driven by various factors such as technological advancements, globalization, changing customer expectations, and the increasing focus on cost optimization and operational efficiency.

Market Dynamics

Market Dynamics

The BPO market continues to grow, fueled by the increasing demand for specialized services across various industries. Companies are increasingly outsourcing non-core functions such as customer support, finance and accounting, back-office operations, customer success, sales, and marketing to focus on their core competencies and strategic priorities.

Technology Integration

Technology Integration

Technological advancements, particularly in areas such as AI, automation, analytics, and cloud computing, are transforming the BPO landscape. BPO providers like IdaratBPO are leveraging these technologies to enhance service delivery, improve process efficiency, and deliver greater value to clients. For example, AI-powered chatbots are revolutionizing customer support by providing real-time assistance, while analytics tools are enabling data-driven decision-making and predictive insights.

Globalisation

Globalisation

The BPO market is increasingly globalized, with companies outsourcing services to offshore locations like Egypt, Jordan, the Philippines, and others to capitalize on cost advantages, access to skilled talent, and round-the-clock support. IdaratBPO’s international subsidiary hub locations strategically positioned across different regions enable seamless service delivery and support for clients worldwide.

Industry-Specific Solutions

Industry-Specific Solutions

BPO providers offer industry-specific solutions tailored to the unique needs and challenges of different sectors such as healthcare, finance, retail, telecommunications, and more. By understanding industry dynamics and regulatory requirements, BPO firms like IdaratBPO can deliver specialized services that drive business value and competitive advantage for clients.

Global Success Stories

Our milestones

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Business processes Deliverd

Business processes Deliverd

BPO Hubs

BPO Hubs

clients Served

clients Served

Daily Operations

Daily Operations

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Business processes offered

Serving You Globally

Offices in 9 countries

Egypt

Egypt

Jordan

Jordan

Palestine

Palestine

UAE

UAE

Saudi Arabia (HQ)

Saudi Arabia (HQ)

UK

UK

Australia

Australia

Tanzania

Tanzania

Philippines

Philippines

Idarat Business Process Outsourcing Services

We’ve helped companies of all sizes build exceptional teams and operations for many years.

Our BPO Services include
Customer Support

Customer Support

With IdaratBPO, improve customer retention with our leading Customer Support and productivity services.

we specialize in the following:

  • Phone Support
  • Live Chat & Email
  • Messaging
  • Technical Support
  • Enterprise Support
  • CX Analytics
  • Quality Assurance
  • Workforce Management
Customer Success

Customer Success

With IdaratBPO, elevate customer lifetime value by enabling deeper product adoption & stronger bonds.

we specialize in the following:

  • Digital Success
  • Pooled Success
  • Scaled Success
  • Enterprise Success
Finance and Accounting

Finance and Accounting

With IdaratBPO, reinforce the financial backbone that will propel your business safely to new heights.

we specialize in the following:

  • Accounting
  • Payroll Management
  • Tax Filings & Compliance
  • Accounts Payable
  • Collections / Accounts Receivable
  • Order Operations
  • Procurement
  • Financial Planning & Analysis
Sales and Revenue Generation

Sales and Revenue Generation

With IdaratBPO, exceed quotas, increase productivity, and scale supporting teams efficiently.

we specialize in the following:

  • Sales Development (inbound, outbound lead generation)
  • Account Management
  • Appointment Setting
  • Contact Research
  • Operations & Analytics
Other/Misc Back Office

Other/Misc Back Office

With IdaratBPO, bring on operators you can trust to keep the gears turning, while you focus on Project Execution.

we specialize in the following:

  • Operations
  • IT Help Desk & Administration
  • SW Development 
  • Data Entry
  • Virtual Assistants
  • Executive Administration



Marketing

Marketing

With IdaratBPO, create and nurture demand and foster lifelong followers for your business.

we specialize in the following:

  • Online & Social Media
  • Email Marketing
  • SEO Optimization
  • Content Writing

Who can benefit the most from hiring a BPO service provider?

Businesses across various industries can benefit significantly from hiring a BPO service provider like IdaratBPO. 

Here’s how different types of companies can leverage our services .

Get in Touch
Startups and Small Businesses

Startups and Small Businesses

These companies often have limited resources and manpower. By outsourcing tasks such as customer support, finance and accounting, back-office operations, customer success, sales, and marketing, startups, and small businesses can focus on core activities like product development and market expansion while ensuring essential support functions are handled efficiently.

Large Enterprises

Large Enterprises

Even large enterprises can find value in outsourcing certain functions to specialized BPO service providers. Large companies can achieve cost savings, operational efficiency, and improved customer satisfaction by offloading tasks such as customer support, finance and accounting, back-office operations, and customer success to experts like IdaratBPO. Additionally, outsourcing non-core functions allows large enterprises to focus their internal resources on strategic initiatives and innovation.

Mid-sized Companies

Mid-sized Companies

Mid-sized companies aiming for growth can benefit from outsourcing as it allows them to scale operations without the need for substantial investments in infrastructure and hiring. By partnering with a BPO provider like IdaratBPO, mid-sized firms can streamline processes, improve customer service, enhance financial management, and boost sales and marketing efforts to fuel expansion.

Companies Expanding Globally

Companies Expanding Globally

Businesses looking to expand their operations internationally can benefit from partnering with a BPO provider with a global presence like IdaratBPO. Our international subsidiary hubs ensure seamless support across different regions, helping companies navigate cultural nuances, language barriers, and local regulations while maintaining consistent service quality.

Companies of all sizes and industries can benefit from hiring a BPO service provider like IdaratBPO to optimize operations, reduce costs, enhance customer experiences, and facilitate growth.

Who can benefit the most from
hiring a BPO service provider?

Businesses across various industries can benefit significantly from hiring a BPO service provider like IdaratBPO. 

Here’s how different types of companies can leverage our services .

By aligning your organisation’s specific needs and goals with the capabilities of an HCM solution, you can unlock significant value, empower your HR team, and gain a competitive edge in the marketplace.
Get in Touch
Startups & Small Businesses

Startups & Small Businesses

These companies often have limited resources and manpower. By outsourcing tasks such as customer support, finance and accounting, back-office operations, customer success, sales, and marketing, startups, and small businesses can focus on core activities like product development and market expansion while ensuring essential support functions are handled efficiently.

Mid-sized Companies

Mid-sized Companies

Mid-sized companies aiming for growth can benefit from outsourcing as it allows them to scale operations without the need for substantial investments in infrastructure and hiring. By partnering with a BPO provider like IdaratBPO, mid-sized firms can streamline processes, improve customer service, enhance financial management, and boost sales and marketing efforts to fuel expansion.

Companies Expanding Globally

Companies Expanding Globally

Businesses looking to expand their operations internationally can benefit from partnering with a BPO provider with a global presence like IdaratBPO. Our international subsidiary hubs ensure seamless support across different regions, helping companies navigate cultural nuances, language barriers, and local regulations while maintaining consistent service quality.Companies of all sizes and industries can benefit from hiring a BPO service provider like IdaratBPO to optimize operations, reduce costs, enhance customer experiences, and facilitate growth.

Large Enterprises

Large Enterprises

Even large enterprises can find value in outsourcing certain functions to specialized BPO service providers. Large companies can achieve cost savings, operational efficiency, and improved customer satisfaction by offloading tasks such as customer support, finance and accounting, back-office operations, and customer success to experts like IdaratBPO. Additionally, outsourcing non-core functions allows large enterprises to focus their internal resources on strategic initiatives and innovation.

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the right professional match

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Discover our portal and find
the right professional match

Job Seekers
For Employers

Discover our portal and find
the right professional match

For Talents
For Employers

What distinguishes Idarat
from other BPO service providers

Finding the perfect BPO partner is not an easy task for many businesses. The ideal partner should possess the capability to source and onboard top-tier talent while demonstrating a profound understanding of your business operations. Moreover, familiarity with cutting-edge tools and technologies, such as AI, is crucial to empower these resources for optimal performance.

IdaratBPO is your trusted partner in business process outsourcing. We offer unparalleled access to global networks of high-caliber talent at competitive rates. With a proven track record of assisting leading companies worldwide, we specialise in facilitating efficient scaling through the strategic deployment of talent and advanced technologies. 

Partner with IdaratBPO to reach new levels of productivity and success for your business.

Idarat BPO brand promise & values

Idarat BPO’s service promise revolves around delivering unparalleled value and results to its clients. 

Committed to excellence, innovation, and reliability, Idarat BPO ensures that every interaction is infused with integrity, transparency, and a customer-centric approach. 

The core values of Idarat BPO, such as integrity, innovation, collaboration, and customer focus, form the foundation of its operations. 

Clients can trust Idarat BPO to not only meet their needs but also anticipate and exceed expectations, fostering long-term partnerships built on trust and mutual success.

Our expertise & history

Established in 2007 in Riyadh, Saudi Arabia, SIS Global represents the core of Saudi ingenuity and entrepreneurial spirit. With a foundation built on the creativity of our people, the efficiency of our processes, and the power of technology-enabled tools, we have emerged as a leader in delivering cutting-edge business solutions. Proudly celebrating our journey in the Kingdom, we are excited to unveil our evolution from Saudi Intelligent Solutions (SIS) to SIS Global. This rebranding reflects our commitment to expanding our reach and impact globally.

What’s the importance of BPO
companies to companies?

We specialise in optimising business processes through expert outsourcing solutions tailored to your needs. As your strategic partner, we streamline your operations, enhance productivity, and drive profitability while reducing the Total Cost of Ownership (TCO). Experience seamless business process outsourcing with Idarat BPO. From customer service to back-office support, our comprehensive solutions improve cost efficiency and deliver tangible results.

Efficiency

Efficiency

Idarat HCM offers comprehensive services, aiding large enterprises with workforce management, from talent acquisition to global payroll administration, ensuring efficiency and compliance across diverse locations.

Increase Productivity

Increase Productivity

Idarat BPO services elevate productivity by enabling internal teams to concentrate on core activities driving innovation and growth. For instance, a Middle Eastern retail company outsourcing back-office tasks like inventory management and payroll to a BPO provider frees up its team to focus on strategic initiatives such as sales strategie…

Enhance Profitability

Enhance Profitability

Idarat BPO services are a game-changer for a company’s profitability. 

We cut costs and make operations smoother. When companies outsource tasks they don’t specialise in, like administration or IT, they save money on salaries, office space, and tech. This cost-cutting helps businesses make more profit.

Total Cost of Ownership (TCO)

Total Cost of Ownership (TCO)

Outsourcing to a BPO provider like Idarat BPO reduces the total cost of ownership for business processes. 

We have expertise and economies of scale, so they can offer services at a lower cost than handling them in-house. This includes costs like hiring, training, software, and infrastructure.

Holistic Solutions

Holistic Solutions

Access a comprehensive suite of services covering diverse business functions. 

From Customer Support to Finance and Accounting, Admin and Operations to Sales and Revenue Generation, Marketing to IT Back Office, and Technical Operations, we provide end-to-end solutions tailored to meet your specific needs.

Trusted by 300+ clients

SIS Global since 2007 have been trusted by many premiere clients

Trusted by 70+ Industry Leaders

Idarat HCM and SIS Global over 17 years have provided solutions to many premiere partners

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Idarat (BPO)
for Business Process Outsourcing

Idarat HCM, as part of SIS Global, delivers complete 360-degree Human Capital Management services and solutions.

With our innovative approach, we revolutionize HR processes to drive efficiency, increase productivity and maintain TCO.

For Talents
For Employers

The Powerful HCM Portals Developed by SIS Global

Central to SIS Global’s talent ecosystem is our exclusive cloud-based online platform, myIdarat. Developed over 17 years of operations, this meticulously crafted solution comprises two innovative online portals.

myIdarat TAS Talent Aquisition System Platform by SIS Global
MyIdarat ESS Employee Self Service Platform by SIS Global
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